Our money-back guarantee
You get a full refund if:
- we cannot issue your reservation; or
- your reservation cannot be verified on the airline's website while it is valid, and we cannot fix it promptly; or
- you placed an accidental duplicate order for the same trip and passengers - tell us within 24 hours and we refund the duplicate; or
- you chose Activate later and have not activated it yet - cancel any time before your activation deadline.
When refunds don't apply
Because each reservation is created with the airline as soon as you pay, we can't refund an issued reservation because plans changed, because a visa was refused, or because an airline or border officer made a decision about your trip. If details you entered were wrong (for example a misspelled name), contact us immediately - we'll correct it where possible, free with the Flexible option.
We still look at every request individually, and we're happy to help where we reasonably can.
How to ask
Message us from your order page, through support or at info@getonwardnow.com with your order number (GO-…). Refunds go back to the original payment method and usually arrive within 5-10 business days, depending on your bank.
If you have an issue, please contact us before disputing a charge with your bank - we usually resolve things within the hour.