Contact support

Common questions

I haven't received my email

Please check your spam or promotions folder. You can also open your booking and download the PDF on My booking with your booking number and email. If you still can't find it, send us a message below.

The airline website says my booking can't be found

Enter the last name exactly as it is printed on the document, without a title. Some airlines use their own booking reference, which is printed under the main reference when it is different. If it still doesn't show, please contact us. If a valid reservation can't be verified, our money-back guarantee applies.

I made a mistake in a name or date

Please contact us as soon as possible from your booking page or with the form below. With the Flexible option, one change is free.

Can you confirm my booking to an embassy?

Embassies can check the reservation on the airline website or on getonwardnow.com/verify. We do not contact embassies directly.